topic Re: Cannot log into my ee in Archived Posts

Cannot log into my ee

Debbie1962 — Tue, 28 Sep 2021 10:52:42 GMT

I changed my package yesterday and since then have been unable to access my ee account online. I cannot get anywhere when I ring 150 either. Even changing my password didn't log me in.

Re: Cannot log into my ee

Katie_B — Tue, 28 Sep 2021 13:10:33 GMT

Hello @Debbie1962.

Welcome back to the community.

Are you a pay as you go or pay monthly customer?

Speak soon,

Katie 🙂

Re: Cannot log into my ee

Debbie1962 — Thu, 30 Sep 2021 09:05:53 GMT

Sorted now thank you.

Re: Cannot log into my ee

Leanne_T — Thu, 30 Sep 2021 09:15:55 GMT

Thanks for coming back and letting us know @Debbie1962

Leanne 🙂