topic Re: Can't get into the MyEE Account or App in Archived Posts

Can't get into the MyEE Account or App

pcg33kuk — Tue, 28 Sep 2021 14:23:00 GMT

So, I have just got a PAYG sim card to test some devices, and have setup an My ee account, can log in to My EE but then get this error:

Not a great first experience or impression.....

Any idea's??

Katie_B — Tue, 28 Sep 2021 16:43:20 GMT

Welcome to the community.

Have you previously had a My EE account for either pay monthly or home broadband?

Speak soon,

Katie.

pcg33kuk — Tue, 28 Sep 2021 16:55:34 GMT

Not on that email address that I can recall, if i did it was over 7 years ago....

Katie_B — Tue, 28 Sep 2021 17:03:04 GMT

Thanks for getting back to me @pcg33kuk.

Is the SIM active?

Katie 🙂

pcg33kuk — Tue, 28 Sep 2021 17:10:32 GMT

The new SIM is yes.

The old one was closed down 7 years ago, when I closed the account.

Katie_B — Tue, 28 Sep 2021 17:18:34 GMT

Thanks for confirming @pcg33kuk.

Have you tried another browser?

Katie 🙂

pcg33kuk — Tue, 28 Sep 2021 17:25:01 GMT

Yep,

Tried them all, Firefox, Opera, Edge, Chrome, Konqueror...

Tried clearing cookies, using 4G as well as my local network, nowt works

Katie_B — Tue, 28 Sep 2021 17:57:23 GMT

When you have a moment please check your community private messages.

Katie.