topic Re: Unable to log into my account. in Archived Posts

Unable to log into my account.

DPMG — Tue, 28 Sep 2021 13:57:04 GMT

I have been a PayG customer for a number of years, today I have been called by the sales team and upgraded to a Sim Only Pay Monthly tariff.

I go to log onto my account, I put in the pin sent to my phone and then I can get no further with the next security details, which I assure you are correct.

Re: Unable to log into my account.

Katie_B — Tue, 28 Sep 2021 15:21:51 GMT

Hello @DPMG.

Thanks for coming to the community.

I would recommend giving us a call and asking our customer service team to remove your number from your pay as you go My EE account.

Once you have done this I would recommend trying to re-register.

Katie 🙂

Re: Unable to log into my account.

XRaySpeX — Tue, 28 Sep 2021 16:26:59 GMT

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.