topic FLEX BEATS WIRELESS SEARPHONES in Archived Posts

FLEX BEATS WIRELESS SEARPHONES

mhibbitt-1932 — Fri, 10 Sep 2021 14:08:13 GMT

I received a text message from EE150 Help today at 11: 44 am saying I have Beats Flex Wireless Searphones on the way to my account and I will receive another text when they have arrived....I wasn't told about this when I brought my new phone Samsung galaxy A12 and if I have to pay for them I don't want them but if they are free and part of the package then fine. Just wondering if it is a scam or not and I didn't order them. Anything else coming with this phone I don't know about 🤣🤣

Re: FLEX BEATS WIRELESS SEARPHONES

Katie_B — Fri, 10 Sep 2021 14:54:00 GMT

Hello @mhibbitt-1932.

Welcome to the community.

I would recommend giving us a call and checking that this text has been sent from EE.

If you have not requested to purchase some headphones with your phone or part of a package this sounds like it could be a scam.

Katie 🙂

Re: FLEX BEATS WIRELESS SEARPHONES

mhibbitt-1932 — Fri, 10 Sep 2021 14:58:08 GMT

Thank you, I have tried calling 150 the message options don't match this query. Is there another number I can call to find out?

Re: FLEX BEATS WIRELESS SEARPHONES

Katie_B — Fri, 10 Sep 2021 15:03:55 GMT

Hi @mhibbitt-1932

If you go option 1, option 1, option 1, option 3 you should be connected to our customer care team to discuss your account.

Katie 🙂

Re: FLEX BEATS WIRELESS SEARPHONES

mhibbitt-1932 — Fri, 10 Sep 2021 15:16:15 GMT

OK, thank you 😀

Re: FLEX BEATS WIRELESS SEARPHONES

RD1984 — Wed, 15 Sep 2021 21:54:40 GMT

Exactly the same issue. Did they arrive and did you get charged?

Re: FLEX BEATS WIRELESS SEARPHONES

movingand — Tue, 28 Sep 2021 08:02:32 GMT

Hi,

Did you have this resolved?

Thanks

Re: FLEX BEATS WIRELESS SEARPHONES

Leanne_T — Tue, 28 Sep 2021 08:23:48 GMT

Hi @movingand

Thanks for posting.

Have you had a text message about an offer?

Thanks 🙂

Leanne.