topic Re: change address in Archived Posts

change address

Shaun941 — Tue, 14 Jul 2020 12:21:24 GMT

Hi I would like to change my address but can’t find where to do so as I have move out new address is xx xxxxx xxxx, xxxxxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: change address

Chris_B — Tue, 14 Jul 2020 12:22:54 GMT

@Shaun941 you can do this via your online EE account on a PC.

Re: change address

James_B — Tue, 14 Jul 2020 13:22:20 GMT

Hi @Shaun941,

Welcome to the EE Community. 🙂

Please see How do I edit my personal details in My EE? for help with changing your address.

Thanks

James

Re: change address

alinapelin296 — Wed, 12 Aug 2020 12:08:54 GMT

xxx xxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: change address

Leanne_T — Wed, 12 Aug 2020 13:16:32 GMT

Hi @alinapelin296

Thanks for coming to the community.

If you would like to change your address, can you try logging into your My EE account online and going to Account settings then Account Settings > Change address.

Let me know how you get on 🙂

Leanne.

Re: change address

Greenlander — Fri, 28 Aug 2020 13:08:29 GMT

My address is not showing when I enter the "change address" page, so I cannot check if you have my correct address. I need to do this urgently because you are sending me a new SIM in the next few days. Can you please advise? Many thanks

Re: change address

Leanne_T — Fri, 28 Aug 2020 13:34:53 GMT

Afternoon @Greenlander

Thanks for coming here 🙂

If you give us a call our Mobile Care team can check the address for you and make sure this is correct 🙂

Thanks.

Leanne.

Re: change address

matt1212 — Fri, 23 Oct 2020 09:17:43 GMT

hi my new address is

XXXXXXXXX
XXXXXXXXX
XXXX
XXXX XXXXX
XXX XXX

account number is XXXXXXX

bill number voXXXXXXX

hi please do not send any more bills to my dad address at XXXXXXXX as he is going mad at me use my new address plzs

[MOD EDIT: Please don't post personal information in the public forum. Thanks.]

Re: change address

Christopher_G — Fri, 23 Oct 2020 09:18:50 GMT

Hi @matt1212

Please change your address in your My EE account. If you're unable to, please speak to our Mobile Care team on 150.

Chris

Re: change address

Greenlander — Fri, 23 Oct 2020 11:32:48 GMT

Leanne

My name is xxxxx xxxxxx and my e mail address is XXXXXXXXX@XXXXXX

I have received these e mails when the issue has nothing to do with me. There must be another Greenlander that is being mistaken for me. Can you please investigate?

Many Thanks

[mod edit: please do not post personal information on the public board. Thanks!]

Re: change address

Greenlander — Fri, 23 Oct 2020 10:25:04 GMT

Sorry Leanne

Got mixed up. Forget my last post. I see whats happened.

Thanks

Re: change address

Hakimzanabi — Mon, 05 Jul 2021 06:42:33 GMT

Hi there I would like to change my address my name is xxxxxxxxxx xxxxxx my new address is xxxxx the xxxxx x xxxxxxxxx xxxx xxxxxx xxxxxx xxxxxx my old address was xxx xxxxx xxxx xxxxxxxxxxx xxxxxx xxxxxx thanks

[mod edit: please do not post personal information on the public board. Thanks!]

Re: change address

Christopher_B — Mon, 05 Jul 2021 07:07:04 GMT

Hi @Hakimzanabi

Thanks for coming to the community about this.

I hope you're well and having a nice Monday, are you up to much?

To change change your address, can you try logging into your My EE account online and going to Account settings then Account Settings > Change address.

Please let me know how you get on with this.

Thanks

Chris

Re: change address

Bazzaar — Mon, 27 Sep 2021 14:21:41 GMT

The problem here EE people, the options you are directing people to DONT EXIST

or DONT APPEAR

They should, but they dont.

Barry

Re: change address

Leanne_T — Mon, 27 Sep 2021 14:24:53 GMT

Hi @Bazzaar

Thanks for coming to the community.

If you log into your My EE account here, can you change your address?

Thanks.

Leanne.

Re: change address

Bazzaar — Mon, 27 Sep 2021 14:40:54 GMT

Oo! Hidden links!

Yes that takes me to a page that gives me the option to change Billing and Postal address.

I cannot get to that page on the web site .

There is no "Menu", "Account","Address" chain of options.

Can you be more explicit?

Re: change address

Leanne_T — Mon, 27 Sep 2021 14:47:47 GMT

Hi @Bazzaar

In your My EE account online, select Menu > Account Settings > Account Details and then Your Address > Check your address

Thanks.

Leanne.

Re: change address

Bazzaar — Mon, 27 Sep 2021 15:07:40 GMT

Ok, the issue here is, if you go to the web page by putting in "my ee" you don't necessarily go to the dashboard, which is where the options you are telling me to select are. Even after logging in, you don't necessarily go to the dashboard. So I found myself at a level one up from where you are assuming me to be, at this level there is "My EE" as an option, however there are two things you can do here, one gets you where you want to be and the other doesn't. When you hover over "My EE" more options drop down, but not "Account", you can't get to the dashboard from this drop down menu.

IF you click on "My EE" it does take you to the dashboard where your instructions work.

This is awful web design.

Barry

Re: change address

Leanne_T — Mon, 27 Sep 2021 15:11:55 GMT

Hi @Bazzaar

Thanks for coming back to me.

This is the link to log into your My EE account. I found the menu steps using this link.

Leanne