topic Re: My EE app in Archived Posts

My EE app

K8ie1982_ — Mon, 27 Sep 2021 09:00:36 GMT

Morning,

I've just this morning switched to contract from payg but when I go to the EE app it asks me to add my number! But when I click OK it doesn't let me in!

Any help would be greatly appreciated

Thanks

Re: My EE app

Leanne_T — Mon, 27 Sep 2021 09:36:31 GMT

Hi @K8ie1982_

Thanks for coming to the community.

If you have moved from pay monthly to pay as you go, your My EE account may need reset.

If you get in touch with our Pay as you go Care team on 150, they will get this sorted for you 🙂

Leanne.

Re: My EE app

K8ie1982_ — Mon, 27 Sep 2021 10:10:31 GMT

Thanks for replying,

I've switched from payg to pay monthly!

Re: My EE app

Leanne_T — Mon, 27 Sep 2021 10:14:02 GMT

Thanks @K8ie1982_

If you give us a call the team will get this sorted for you.

Leanne.

Re: My EE app

XRaySpeX — Mon, 27 Sep 2021 11:53:32 GMT

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

Re: My EE app

K8ie1982_ — Mon, 27 Sep 2021 13:20:16 GMT

Thanks for your reply..

Currently on hold to CS but they seem to be very busy today!