topic Re: 'Site under maintenance' appears on checkout page in Archived Posts

'Site under maintenance' appears on checkout page

Lauramac123 — Mon, 20 Sep 2021 14:52:54 GMT

I have been trying all day to upgrade my phone on a standard upgrade as my contract expired last week, and everytime I get to the checkout page a "site under maintenance" message appears.

I have tried this on Google Chrome, Edge and through the app on my existing phone and the same thing happens every time.

Has anyone else had this problem and do you know how to fix it?

Re: 'Site under maintenance' appears on checkout page

Katie_B — Mon, 20 Sep 2021 15:33:23 GMT

Hello @Lauramac123.

Thanks for coming to the community and flagging this with me.

I have sent you a private message for more details.

Katie 🙂

Re: 'Site under maintenance' appears on checkout page

Bobbling88 — Mon, 27 Sep 2021 07:53:23 GMT

Good morning,

This still appears to be an ongoing problem on the website and the app. Have tried at least 8 or 9 times in the last 24 hours with no joy at all - its almost like EE doesn't want my money?!

Can you please advise as to exactly how long this service is going to be down? I work long hours and don't have time to sit on the phone or go into a local shop.

Thanks

Re: 'Site under maintenance' appears on checkout page

Leanne_T — Mon, 27 Sep 2021 08:11:25 GMT

Hi there @Bobbling88

Thanks for coming to the community.

Does this message show as soon as you log in?

Could you try another browser to see if the same message shows?

Leanne.

Re: 'Site under maintenance' appears on checkout page

Bobbling88 — Mon, 27 Sep 2021 08:24:41 GMT

No the message appears as soon as you click Confirm Payment as with all the other cases.

I have tried various browsers on my phone and through a desktop computer as well

Re: 'Site under maintenance' appears on checkout page

Leanne_T — Mon, 27 Sep 2021 08:30:24 GMT

Thanks @Bobbling88

I would suggest getting in touch with our Mobile Care team, as you should not be seeing this message when you go to checkout. They can check this for you.

Leanne.