topic Re: Unable to upgrade in Archived Posts

Unable to upgrade

sarmad1202 — Fri, 24 Sep 2021 21:34:55 GMT

I have been trying to upgrade to the new iPhone for the past few days but online it says there are no suitable plans available for any phone.

Re: Unable to upgrade

Leanne_T — Sat, 25 Sep 2021 06:54:32 GMT

Morning @sarmad1202

Thanks for coming here.

Are you out of contract at the moment?

Thanks 🙂

Leanne.

Re: Unable to upgrade

Madmon2011 — Sat, 25 Sep 2021 18:19:30 GMT

I have also been getting the same messages for a while so not able to see what options are available to me, even though I know I am able to take up an early upgrade.

Regards

Monica

Re: Unable to upgrade

Leanne_T — Sun, 26 Sep 2021 06:28:54 GMT

Hi @Madmon2011

Thanks for coming to the community.

Have you had a message to say you can upgrade early or would you like to pay to upgrade early?

Thanks 🙂

Leanne.

Re: Unable to upgrade

Madmon2011 — Sun, 26 Sep 2021 13:23:33 GMT

I am able to have an early upgrade so considering paying the fee to be able to do the upgrade. However the website is stating, no matter what phone is selected, that there is no suitable plans available??

Re: Unable to upgrade

Leanne_T — Sun, 26 Sep 2021 15:01:08 GMT

Hi @Madmon2011

Thanks for coming back to me.

If you get in touch with our Mobile Care team they will be happy to get this looked into for you, and see what could be causing this message.

Thanks 🙂

Leanne.