topic Re: Cannot Login on MyEE app in Archived Posts

Cannot Login on MyEE app

Purvess — Sat, 25 Sep 2021 21:30:04 GMT

Hi,

I am having an issue when I attempt to login to the MyEE app on my iPhone 12. When I enter my credentials I get an error message saying “we don’t recognise this email or password” I’ve checked and I am running the most up to date version of the app as well as the most up to date version of iOS. My credentials are definitely correct as I use a password manager and I am able to log in on the website okay. Is there any potential fix for this issue that anyone is aware of?

Thanks!

Re: Cannot Login on MyEE app

Purvess — Sat, 25 Sep 2021 21:50:25 GMT

So I changed my password (again) now I’m getting an error saying “there seems to be a problem”

Re: Cannot Login on MyEE app

Leanne_T — Sun, 26 Sep 2021 05:46:37 GMT

Hi @Purvess

Thanks for coming to the community.

Have you tried deleting and reinstalling the app since changing the password?

Thanks.

Leanne.

Re: Cannot Login on MyEE app

Purvess — Sun, 26 Sep 2021 14:02:40 GMT

i tried again this morning and have been able to login to the app okay.

thanks for the help

Re: Cannot Login on MyEE app

Leanne_T — Sun, 26 Sep 2021 14:55:37 GMT

Thanks for letting me know @Purvess

Leanne 🙂