topic Re: Re: What would you like to see in My EE? in Archived Posts

Re: What would you like to see in My EE?

Dean1paul — Sat, 25 Sep 2021 07:40:36 GMT

I would like to change my phone model on the app as i got new phone and it still saying I got my old phone even on my upgrade details

Leanne_T — Sat, 25 Sep 2021 08:17:15 GMT

Thanks for coming to the community.

This will update for you if you continue to use the phone and app on the EE network, our Mobile Care team have details of which phone you are using.

This won't affect your usage and the device you're using will update in your My EE account in due course.

Thanks 🙂

Leanne.

Dean1paul — Sat, 25 Sep 2021 09:23:44 GMT

I had my new phone for months now and it's still not changd but thanks for reply

Leanne_T — Sat, 25 Sep 2021 09:30:01 GMT

This can take time to update, please keep accessing your My EE app on the EE network 🙂

Leanne.