topic Re: Trade in offer in Archived Posts

Trade in offer

leevtec — Wed, 22 Sep 2021 21:00:08 GMT

I am looking to upgrade my phone to another Samsung, and all the phones have the trade in your old phone for £500 off, But the offer lists a number of eligible phones and states ANY condition, but when you click though it asks you to tick a box for the Apple offer, and in working condition, this is contradictory to the initial panel which states any therefore would a note 9 which powers on but has a cracked and bled screen be acceptable

Re: Trade in offer

Northerner — Wed, 22 Sep 2021 21:49:53 GMT

Hi @leevtec

The trade in terms and conditions are here:.

https://ee.co.uk/help/help-new/terms-and-conditions/additional-services/trade-in

Thanks

Re: Trade in offer

leevtec — Thu, 23 Sep 2021 09:36:02 GMT

Thanks for that, the terms and conditions do not equate to this being an Any condition phone and as such should remove it from the wording as this is misleading and ambiguous at best... and as a side...they are offering the same phone, terms and conditions without a trade in

Re: Trade in offer

Leanne_T — Thu, 23 Sep 2021 12:40:00 GMT

Hi there @leevtec

Thanks for coming to the community.

If you get in touch with our Mobile Care team they will help you with your upgrade and the trade in.

Thanks 🙂

Leanne.