topic Re: Upgrade in Archived Posts

Upgrade

Dandan230 — Tue, 21 Sep 2021 09:37:39 GMT

Hi I'm trying to upgrade early but every phone I go on it saying there are no suitable plans available right now.

Has anyone else experienced this issue?

Re: Upgrade

Leanne_T — Tue, 21 Sep 2021 12:01:30 GMT

Hi there @Dandan230

Thanks for posting 🙂

Are you looking to trade in your phone with annual upgrade?

Thanks 🙂

Leanne.

Re: Upgrade

Dandan230 — Tue, 21 Sep 2021 12:56:20 GMT

No as I was gonna use my current phone for work purposes only

Re: Upgrade

Leanne_T — Tue, 21 Sep 2021 13:08:04 GMT

Thanks @Dandan230

In this case, please give us a call on 150 and the team will be happy to help with your early upgrade 🙂

Leanne.

Re: Upgrade

StephJG24 — Tue, 21 Sep 2021 16:03:16 GMT

I wish I was able to upgrade, I tried on Friday but the system wouldn’t let me @Leanne_T

Re: Upgrade

Christopher_G — Tue, 21 Sep 2021 16:29:03 GMT

Hi @StephJG24

Did you try to speak to us through 150 on Friday?

Chris

Re: Upgrade

StephJG24 — Tue, 21 Sep 2021 16:30:44 GMT

Yes I did and the system wouldn’t allow the advisor to do the upgrade because it’s to early @Christopher_G

Re: Upgrade

Christopher_G — Tue, 21 Sep 2021 16:42:24 GMT

How far into your contract are you, @StephJG24?

Chris

Re: Upgrade

StephJG24 — Tue, 21 Sep 2021 16:48:31 GMT

It started on 1st April but its saying standard upgrade on 1st October @Christopher_G

Re: Upgrade

Christopher_G — Tue, 21 Sep 2021 16:54:12 GMT

You should be able to upgrade early, if you want to by calling 150, @StephJG24.

They'll got through price plans and early upgrade fees with you.

Chris

Re: Upgrade

StephJG24 — Tue, 21 Sep 2021 16:55:24 GMT

That’s what I tried on Friday but the system wouldn’t allow the advisor to do it @Christopher_G

Re: Upgrade

Christopher_G — Tue, 21 Sep 2021 16:58:52 GMT

It may be worth trying again today, @StephJG24. I'm not sure why it wouldn't have allowed them to do it on Friday.

Or of you're able to, hang on till your free upgrade on the 1st October when the plans should show online for you.

Chris

Re: Upgrade

StephJG24 — Tue, 21 Sep 2021 17:00:15 GMT

Can you do the upgrade for me @Christopher_G

Re: Upgrade

StephJG24 — Tue, 21 Sep 2021 17:17:32 GMT

Should the early upgrade be sooner than the standard upgrade @Christopher_G

Re: Upgrade

Christopher_G — Tue, 21 Sep 2021 17:42:48 GMT

No, I can't, @StephJG24. We don't have access to your account here in the community.

A standard upgrade is when you can upgrade with no charge. The early upgrade is upgrading before your standard upgrade, which comes with a fee.

I really don't know why they're both showing the same date though.

Chris

Re: Upgrade

StephJG24 — Tue, 21 Sep 2021 17:44:42 GMT

it’s abit strange @Christopher_G