topic Upgrade Issues in Archived Posts

Upgrade Issues

EEcustomer8 — Sun, 19 Sep 2021 09:08:39 GMT

Hi,

I've tried upgrading my phone for a pre order Iphone13 Pro over last couple of days and keep getting through to screen where I click accept and it say site under maintenance.

Tried on phone, laptop and chrome and safari.

Anybody else have same issues and have they managed a work around?

Re: Upgrade Issues

Jon_K — Sun, 19 Sep 2021 11:17:19 GMT

Hi @EEcustomer8.

Welcome to the community.

Have you been able to try again this morning?

Can you try clearing your cache and cookies?

Jon

Re: Upgrade Issues

EEcustomer8 — Sun, 19 Sep 2021 11:25:20 GMT

Hi

Yes tried a few times this morning and still the same issue.

Have cleared all cache and cookies on chrome and safari.

Thanks

Re: Upgrade Issues

Jon_K — Sun, 19 Sep 2021 11:48:31 GMT

Thanks @EEcustomer8.

I'd recommend giving our Upgrades Team a call.

They will be able to access your account and help you further.

Jon

Re: Upgrade Issues

ksmith8703 — Sun, 19 Sep 2021 13:06:07 GMT

i have had this same issue when trying to order a magsafe charger, although i have had success ordering the iphone 13 pro max

Re: Upgrade Issues

Leanne_T — Mon, 20 Sep 2021 08:56:08 GMT

Hi @ksmith8703

Thanks for posting.

Are you getting an error message when you try and place the order?

Is the charger on add to plan and paid monthly?

Thanks 🙂

Leanne.

Re: Upgrade Issues

ksmith8703 — Mon, 20 Sep 2021 21:01:09 GMT

its an add-on but i think im getting an error because i just upgraded 👍

Re: Upgrade Issues

Leanne_T — Tue, 21 Sep 2021 07:44:16 GMT

Hi @ksmith8703

If you would like to add this to your account, please give us a call on 150 the team will be happy to help 🙂

Thanks.

Leanne.