topic Re: Sorry .. site down for maintenance. in Archived Posts

Sorry .. site down for maintenance.

MacaulyPeel — Sat, 18 Sep 2021 11:38:55 GMT

Hi, I’m trying to upgrade my phone contract but every time I get to checkout I get a error message saying “sorry.. site down for maintenance” is this just me or am I missing something about maintenance this weekend?

thank you

Macauly

Re: Sorry .. site down for maintenance.

mattsalter — Sat, 18 Sep 2021 12:46:33 GMT

I've been trying since last night to complete an order tried this morning on both my laptop using different web browsers and also on my phone and still get the same "site down for maintenance" message. I can't see anything online that says the site would be down for maintenance.

Re: Sorry .. site down for maintenance.

Jon_K — Sat, 18 Sep 2021 13:52:15 GMT

Hi all,

Are you able to try a different browser?

If you're still getting the same error, I'd recommend calling our Upgrades Team directly.

Jon

Re: Sorry .. site down for maintenance.

Steve226 — Sat, 18 Sep 2021 14:17:38 GMT

I'm having same problem! Its all very well saying to ring them but you won't offer or honour your online deals! So your worse off!

Re: Sorry .. site down for maintenance.

Steve226 — Sat, 18 Sep 2021 14:22:31 GMT

I've been trying since last night, getting same message as you. Rang them this morning and apparently theirs no maintenance going on! Might be due to the fact everyone is trying to order new iPhone.

Re: Sorry .. site down for maintenance.

MacaulyPeel — Sat, 18 Sep 2021 14:50:52 GMT

Hi everyone,

thank you all for replying. I have just tried on my computer and have noticed they is a box where they require you to get a code sent to you. I did that and now I can confirm my purchase.

hope this helps all of you too.

Macauly

Re: Sorry .. site down for maintenance.

Steve226 — Sat, 18 Sep 2021 15:22:01 GMT

Sorry but where abouts is the box, I've just been through again and can't see any box to tick to get a code sent? Thanks

Re: Sorry .. site down for maintenance.

MacaulyPeel — Sat, 18 Sep 2021 15:29:35 GMT

It’s a green box (same of the colour of ‘next’ box)

it’s on the last page below where you pick the delivery address.

It’s something along the lines of we will need a pin from you to continue. I just clicked the box and it was sent.

I thought I would pop up on next page but didn’t was needed on that page to confirm it was me.

sorry I should have screenshot it for you.

hope this helps.

macauly

Re: Sorry .. site down for maintenance.

mattsalter — Sat, 18 Sep 2021 16:18:37 GMT

I've tried again and looked for "the box" to tick as well and there isn't one for me either tried on different browsers as well. I'm trying to order a 4GEE Home Router 2.

Re: Sorry .. site down for maintenance.

Steve226 — Sat, 18 Sep 2021 17:22:24 GMT

Theirs no box to tick on mine, I've looked over and over again!

Re: Sorry .. site down for maintenance.

sarah10q — Sun, 19 Sep 2021 16:10:47 GMT

The box only appears when you select store pick-up, otherwise it doesn't show

Re: Sorry .. site down for maintenance.

sarah10q — Sun, 19 Sep 2021 16:15:44 GMT

Having the same problem since the new iphone released, defo a problem with the ee site, getting ridiculous now

Re: Sorry .. site down for maintenance.

Katie_B — Mon, 20 Sep 2021 07:17:44 GMT

Hello @sarah10q.

Welcome back to the community.

Are you still experiencing this?

If yes, have you tried another browser?

Speak soon,

Katie 🙂

Re: Sorry .. site down for maintenance.

sarah10q — Mon, 20 Sep 2021 07:38:20 GMT

Yes tried different browsers and my phone also, this has got to be a website issue

Sent from my iPhone

Re: Sorry .. site down for maintenance.

Katie_B — Mon, 20 Sep 2021 07:40:14 GMT

Thanks for confirming @sarah10q.

Are you trying to do a Anytime Upgrade, Early Upgrade or Standard Upgrade?

Speak soon,

Katie.

Re: Sorry .. site down for maintenance.

sarah10q — Mon, 20 Sep 2021 08:27:20 GMT

Standard upgrade

Sent from my iPhone

Re: Sorry .. site down for maintenance.

Katie_B — Mon, 20 Sep 2021 08:51:29 GMT

Hi @sarah10q.

Please could you send me a private message so I can gather more information.

Katie.

Re: Sorry .. site down for maintenance.

sarah10q — Mon, 20 Sep 2021 08:57:20 GMT

How do I do that?

Re: Sorry .. site down for maintenance.

Katie_B — Mon, 20 Sep 2021 09:12:58 GMT

Hi @sarah10q.

If you click on my photo you should see a link to send a private message.

Katie 🙂

Re: Sorry .. site down for maintenance.

Mbldn74 — Mon, 20 Sep 2021 10:55:04 GMT

This is also the case when trying to order accessories to your account. I've been trying since Friday, on mobile, on ipad, on windows/mac laptops, always the same outcome....site under maintenance.

EE must be missing out on some serious revenue, does anyone have a solution (I've not intention of spending my time ringing to argue about online deals either).