topic Re: Error A4.57.1-af2c5 in Archived Posts

Error A4.57.1-af2c5

Louioo — Sun, 19 Sep 2021 21:20:29 GMT

Can't get onto my app at all. Once I log in (either via fingerprint or log in details) I am met with the "There seems to be a problem" page.

I've tried clearing app cache, force stopping and rebooting. App is up to date.

Any tips welcome?

Re: Error A4.57.1-af2c5

Leanne_T — Mon, 20 Sep 2021 08:22:44 GMT

Morning @Louioo

Thanks for posting on the community.

Can you access your My EE account online?

Have you recently changed your password?

Thanks 🙂

Leanne.

Re: Error A4.57.1-af2c5

fpladdict — Mon, 20 Sep 2021 10:31:29 GMT

I am having a very similar problem as well, also after being forced to update the app.

Re: Error A4.57.1-af2c5

Louioo — Mon, 20 Sep 2021 10:58:13 GMT

Hi @Leanne_T

I can confirm I can access my account online no problem. I haven't changed my password either.

Bit of a strange one!

Thanks,

Louis

Re: Error A4.57.1-af2c5

Leanne_T — Mon, 20 Sep 2021 11:09:18 GMT

Hi @fpladdict @Louioo

Could you both try the help in our The My EE app has had a fine-tune, post including changing your password and let me know if this works for you?

Thanks 🙂

Leanne.

Re: Error A4.57.1-af2c5

Louioo — Mon, 20 Sep 2021 11:15:20 GMT

Hi @Leanne_T

Thanks so much. I can confirm that changing my password has solved the problem 😁👏🏻

Re: Error A4.57.1-af2c5

Leanne_T — Mon, 20 Sep 2021 11:17:01 GMT

Thanks for letting me know @Louioo

Glad this is sorted for you 🙂

Leanne.

Re: Error A4.57.1-af2c5

fpladdict — Mon, 20 Sep 2021 12:27:38 GMT

I have updated the app and was getting an error trying to log in to it via pin code after inputting it.

I changed the password as advised here and I still cant login via pin code and keep getting the same error. I CAN login if i click on the small text "or login with your password" however.

I would like to login with pin code though, its much more convienient. Is that just broken for me now? I get an annoying error every time I try and use it.

Re: Error A4.57.1-af2c5

fpladdict — Mon, 20 Sep 2021 12:29:06 GMT

I went to the page linked above and read it carefully following the instructions. I reset my password and yet still cant login via pin code so the error is not fixed for me. Lame. (Below is copy paste of what I have pasted on the other thread)

I have updated the app and was getting an error trying to log in to it via pin code after inputting it.

I changed the password as advised here and I still cant login via pin code and keep getting the same error. I CAN login and use the app if i click on the small text "or login with your password" however.

I would like to login with pin code though, its much more convienient. Is that just broken for me now? I get an annoying error every time I try and use it.

Re: Error A4.57.1-af2c5

Leanne_T — Mon, 20 Sep 2021 12:55:48 GMT

Hi @fpladdict

Thanks for trying, if you go into settings on the My EE app, do you have fingerprint set up for log in?

Leanne.

Re: Error A4.57.1-af2c5

fpladdict — Mon, 20 Sep 2021 13:09:35 GMT

Thanks for trying, if you go into settings on the My EE app, do you have fingerprint set up for log in?

I dont have a fingerprint scanner on my device and have never set up fingerprints for log in to the ee app

Nevertheless in an effort to do as asked I have logged into the app gone to settings then to "log in settings". It is set to Log In "pin" and I also have the option to "Change a pin". There is nothing else there. I have looked through other settings and cannot see anything about fingerprints.

I used to love using this app but yet another update that breaks something working well.

Re: Error A4.57.1-af2c5

fpladdict — Mon, 20 Sep 2021 13:10:52 GMT

Also I just highlighted what you posted and selected the quotation marks in the above post yet its highlighted my entire post as a quote. 😞

Re: Error A4.57.1-af2c5

Leanne_T — Mon, 20 Sep 2021 13:28:49 GMT

Thanks for clarifying that for me @fpladdict

Have you tried changing the PIN code to see if that helps?

Thanks 🙂

Leanne.

Re: Error A4.57.1-af2c5

fpladdict — Mon, 20 Sep 2021 13:33:54 GMT

I have tried changing the pin and I still get the same error when logging in with pin

I4.57.1-E8AB6

I must question why we are forced to upgrade from an app that works like a dream to one that doesn't work.

Re: Error A4.57.1-af2c5

Leanne_T — Mon, 20 Sep 2021 13:35:24 GMT

Thanks @fpladdict

In this case, please give us a call on 150. Our Tech Gurus will run through some trouble shooting with you 🙂

Leanne.

Re: Error A4.57.1-af2c5

fpladdict — Mon, 20 Sep 2021 14:16:58 GMT

I appreciate the prompt replies and attempts to help from the community and employees on here.

There is no fix. Thanks for messing up a perfectly good app EE.

P.S. This forums layout kinda sucks as well