topic Re: iPhone 13 Pro Max - Site Maintenance in Archived Posts

iPhone 13 Pro Max - Site Maintenance

JuliaLeslie8 — Sat, 18 Sep 2021 20:34:24 GMT

Hello,

I am trying to upgrade one of my phones to the iPhone 13 ProMax. I keep getting an error message saying that the site is down for maintenance.

Can someone advise?

Re: iPhone 13 Pro Max - Site Maintenance

Jon_K — Sun, 19 Sep 2021 07:07:07 GMT

Hi @JuliaLeslie8.

Welcome to the community.

Are you able to try again this morning, and possibly try a different browser?

Jon

Re: iPhone 13 Pro Max - Site Maintenance

sarah10q — Sun, 19 Sep 2021 15:59:26 GMT

I am having the exact same problem for an iphone 13 pro upgrade, very frustrating

Re: iPhone 13 Pro Max - Site Maintenance

sarah10q — Sun, 19 Sep 2021 16:01:34 GMT

Tried on the laptop using Microsoft edge and also tried via my mobile phone, defo a problem with the EE site, needs sorting ASAP!

Re: iPhone 13 Pro Max - Site Maintenance

Christopher_G — Mon, 20 Sep 2021 07:33:00 GMT

Hi @sarah10q.

Are you within the last 45 days of your contract or are you trying to upgrade early?

Chris

Re: iPhone 13 Pro Max - Site Maintenance

sarah10q — Mon, 20 Sep 2021 07:37:20 GMT

Nope my contract finishes in 4 days

Sent from my iPhone

Re: iPhone 13 Pro Max - Site Maintenance

Christopher_G — Mon, 20 Sep 2021 07:53:20 GMT

OK thanks, @sarah10q. Could you text UP to 150 for me and let me know what it says please?

Chris

Re: iPhone 13 Pro Max - Site Maintenance

sarah10q — Mon, 20 Sep 2021 08:24:20 GMT

Says Great news, you're eligible to upgrade.
Try our new Messaging service here ee.co.uk/SMS-upgrade and upgrade today by SMS, alternatively you can check out your offers at ee.co.uk/eeup or call us on 150

Sent from my iPhone

Re: iPhone 13 Pro Max - Site Maintenance

Christopher_G — Mon, 20 Sep 2021 08:29:23 GMT

OK, thanks for checking that, @sarah10q.

I'd recommend calling our Mobile Care team on 150 so they can check this for you and try and put the upgrade through from our side.

Chris

Re: iPhone 13 Pro Max - Site Maintenance

sarah10q — Mon, 20 Sep 2021 08:31:20 GMT

I want to use my student discount so that isn’t an option

Sent from my iPhone