topic Re: Ee app not working in Archived Posts

Ee app not working

Alanbh — Fri, 04 Dec 2020 12:29:02 GMT

Spoke to the 150 service yesterday about the app not letting me log in, the website lets me login but the app won’t just says wrong username or password. I was told the app is being updated and to try tomorrow. I’ve looked and there’s not been a update to the app and I’ve still got the same problem. Was just wondering when the app is being updated I’m using a iPhone

Re: Ee app not working

Katie_B — Fri, 04 Dec 2020 14:27:13 GMT

Hello @Alanbh.

Thanks for coming to the community.

Are you aware if the team refreshed your online account?

Katie 🙂

Re: Ee app not working

Alanbh — Fri, 04 Dec 2020 15:38:58 GMT

I wasn’t aware I’ve just tried logging in though and it’s still got the same problem I can log in on the website but still can’t use the app wrong username or password still coming up

Re: Ee app not working

Christopher_G — Sat, 05 Dec 2020 08:57:48 GMT

Could you try deleting and re-downloading the app please, @Alanbh.

Chris

Re: Ee app not working

TheShaws — Sat, 05 Dec 2020 09:54:15 GMT

I’m having the same issue on all of my devices!

Re: Ee app not working

Christopher_G — Sat, 05 Dec 2020 09:59:39 GMT

Hi @TheShaws

Could you try deleting and re-downloading the app please?

Chris

Re: Ee app not working

TheShaws — Sat, 05 Dec 2020 10:08:34 GMT

Have done so and still isn’t working

Re: Ee app not working

Christopher_G — Sat, 05 Dec 2020 10:10:27 GMT

Are you able to log into the desktop version of My EE through your browser, @TheShaws?

Chris

Re: Ee app not working

TheShaws — Sat, 05 Dec 2020 10:10:47 GMT

Have done this and has made no difference.

#Hands #Face #Space #BeKind

Re: Ee app not working

TheShaws — Sat, 05 Dec 2020 10:18:09 GMT

Ok, I can log into EE but when I chose the MY EE mobile manage link I get a ‘sorry, we were unable to complete your request right now. Please try again later’ error

Re: Ee app not working

Christopher_G — Sat, 05 Dec 2020 10:21:06 GMT

OK thanks, @TheShaws

It may be worth speaking to our Mobile Care team so that they can help you gift your data and find out what's going on with your app/My EE account.

Chris

Re: Ee app not working

Alanbh — Sat, 05 Dec 2020 13:14:34 GMT

I’ve done that a few times now that doesn’t solve the issue

Re: Ee app not working

Alanbh — Sat, 05 Dec 2020 13:15:25 GMT

Desktop works fine no issues

Re: Ee app not working

Christopher_G — Sat, 05 Dec 2020 13:20:29 GMT

OK thanks @Alanbh

Have you spoken to our Tech Gurus? They may be able to help sort this out for you.

Chris

Re: Ee app not working

Alanbh — Sat, 05 Dec 2020 13:40:02 GMT

Yes going to just wait for the app update

Re: Ee app not working

JenL — Tue, 05 Jan 2021 21:37:40 GMT

Same issue. Something wrong with the EE app and it’s been like this for a while.

Re: Ee app not working

JenL — Tue, 05 Jan 2021 21:40:01 GMT

I keep having exactly the same issue. App doesn’t work. Reinstalled it. Will not phone tech team as from this community train of chat it sounds like that hasn’t solved it for anyone

Re: Ee app not working

James_B — Wed, 06 Jan 2021 07:46:30 GMT

Hi @JenL,

Welcome to the EE Community. 🙂

What issues are you experiencing with the My EE app?

Thanks

James

Re: Ee app not working

JenL — Wed, 06 Jan 2021 09:41:32 GMT

Hi the app doesn’t work for me - it’s been a few weeks now.

i called the customer service line, they just said maybe there’s a system issue. Web works fine. Just the app doesn’t work.
ive reinstalled the app. Twice.

Re: Ee app not working

JenL — Wed, 06 Jan 2021 09:43:10 GMT

Not sure that photo uploaded.but it is the EE app saying “there seems to be a problem now” same as other customer screenshots above.