topic Re: My Eae app not working in Archived Posts

My Eae app not working

Dazzlerch — Sat, 18 Sep 2021 11:29:03 GMT

The MyEE app has not been working g for a few days. Keeps saying something wrong close and come back. Any ideas how to fix need to gift data and do t seem to be able to that online.

Re: My Eae app not working

Jon_K — Sat, 18 Sep 2021 13:50:51 GMT

Hi @Dazzlerch.

Welcome to the community.

Have you tried deleting the app and reinstalling it?

Are you able to log in online?

Jon

Re: My Eae app not working

Dazzlerch — Sat, 18 Sep 2021 14:19:20 GMT

I have and now it just takes me to a page giving the options "add mobile"
or "manage broadband" both take to website and nothing let's me just see
the main my EE account as it normal would

Re: My Eae app not working

Jon_K — Sat, 18 Sep 2021 14:42:22 GMT

Thanks @Dazzlerch.

I'd recommend getting in touch with our Customer Care team about this.

They will be able to check that your account is set up correctly.

Jon

Re: My Eae app not working

Dazzlerch — Sat, 18 Sep 2021 15:40:20 GMT

How do I contact them? Just normal customer service number?

Re: My Eae app not working

Jon_K — Sun, 19 Sep 2021 07:37:01 GMT

That's right, @Dazzlerch.

You can either call 150 from your phone or find all other ways to get in touch on our Contact Us Page.

Jon