topic Re: Showing wrong device on account in Archived Posts

Showing wrong device on account

MBE — Thu, 16 Sep 2021 12:46:05 GMT

I currently have iPhone 8. I’ve recently added a line to my account (sim only using iPhone 5s) for my daughter. However, just noticed, my device has also changed from iPhone 8 to iPhone 5s. Is this normal? Is there a way to show iPhone 8 for mine and iPhone 5s for my daughter’s? Thanks

Re: Showing wrong device on account

Chris_B — Thu, 16 Sep 2021 12:57:56 GMT

@MBE Did you put your daughters Sim into your phone before you put it into her phone if you did then your account is showing your daughters phone because your Sim card went in it make sure your Sim card in your device then open the app connected to cellular.

Re: Showing wrong device on account

MBE — Thu, 16 Sep 2021 13:52:32 GMT

No, they put my daughter’s sim on iPhone 5s in the shop.

Re: Showing wrong device on account

Katie_B — Thu, 16 Sep 2021 14:34:11 GMT

Hi @MBE.

When did you take out the new SIM?

Does an iPhone 5 show under your SIM and your daughters SIM?

Katie 🙂

Re: Showing wrong device on account

MBE — Thu, 16 Sep 2021 18:52:11 GMT

Few weeks ago.

it’s showing the same phone for both numbers, but mine should be 8, not 5s

Re: Showing wrong device on account

Leanne_T — Fri, 17 Sep 2021 06:46:18 GMT

Morning @MBE

Thanks for coming back to us.

This will update for you in due course if you continue to log into the My EE app on the EE network.

Our Mobile Care team have details of which phone you are using, and this won't affect any details within your app.

Thanks.

Leanne.

Re: Showing wrong device on account

MBE — Sat, 18 Sep 2021 15:45:11 GMT

Hi,

how long do you mean by “in due course"?

It obviously happened when i bought my daughter's card and her number was added to my account. This happened a few weeks ago now and it hasn't updated yet.

Also, why did it change my device at all? Thanks.

Re: Showing wrong device on account

Jon_K — Sun, 19 Sep 2021 06:55:30 GMT

Hi @MBE.

It can take up to a few weeks to change, although to won't effect your usage of either SIM card.

It may have changed because this is the first phone that the SIM was put into.

Jon