topic Where do I find the settings for the content lock? in Archived Posts

Where do I find the settings for the content lock?

Merry1 — Fri, 04 Oct 2019 15:17:32 GMT

I am using a dongle and despite looking at other answers on the forum etc. i am unable to find the settings to change the content lock. Maybe I am missing something!

Re: Where do I find the settings for the content lock?

Jon_K — Fri, 04 Oct 2019 16:50:24 GMT

Hi @Merry1.

Welcome to the community 🙂

You should be able to remove your content lock in your My EE Account online.

If you're having trouble, I'd recommend contacting our Customer Care team who will be able to help you.

Jon

Re: Where do I find the settings for the content lock?

StefanBb — Fri, 17 Sep 2021 02:53:18 GMT

Can you give a bit of detail as to how we get to that page instead of just saying "my online account"? That really doesnt say much and the menu is a chore to navigate.

Re: Where do I find the settings for the content lock?

Katie_B — Fri, 17 Sep 2021 07:21:28 GMT

Hello @StefaBb.

Thanks for coming to the community.

You can find this setting by following these steps:

Menu > Settings > Restrictions > Content Restrictions.

Katie 🙂