topic Re: Password bug on EE iOS app in Archived Posts

Password bug on EE iOS app

NortholtJohn3 — Tue, 14 Sep 2021 13:40:47 GMT

When logging in via the app, it appears to be using an old password from somewhere other than my iOS keychain which I had previously renewed back in February of this year, I cannot understand this because I can still login on the website with the renewed password, can you investigate this issue please.

Thank you very much,

John

Re: Password bug on EE iOS app

Chris_B — Tue, 14 Sep 2021 14:00:57 GMT

@NortholtJohn3 Try login out of the app and then try again. Login click the 3 lines top left and then click settings scroll to the bottom and click log out. Clear the app from the app switcher then reopen the my EE app and login. What happens ?

ps Don’t forget the app is using Face ID to login so your password is automatically entered without you doing anything.

Re: Password bug on EE iOS app

NortholtJohn3 — Tue, 14 Sep 2021 14:18:20 GMT

Hi Chris,

The app was using PageLink instead of my email address as the username, I don’t know where that came from so I deleted it from my password keychain list, very annoying, it just means I have to search for EE in the list every time I login, thanks anyway, regards John.

Sent from my iPhone