https://community.ee.co.uk/t5/Archived-Posts/Accounts/m-p/1077097#M286756 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2122386">@Grand-daughter4</a>&nbsp; you can use&nbsp;<A href="https://myaccount.ee.co.uk/app/fast-payment-payg" target="_self">THIS</A>&nbsp;to top the device. &nbsp;&nbsp;<BR /><BR /></P> <P>&nbsp;As for the account you might want to call customer services to sort out the account issue.&nbsp;</P> Sun, 12 Sep 2021 20:45:38 GMT Chris_B 2021-09-12T20:45:38Z https://community.ee.co.uk/t5/Archived-Posts/Accounts/m-p/1077088#M286755 <P>I've just tried to create an account to top up my nan's phone online at anytime, I've created a Gmail and registered her details for the account however it wont accept her mobile number even though she received the code and we entered it correctly...</P><P>is it possible to move the number to a new account, as she has no recollection of doing this in the past?</P> Sun, 12 Sep 2021 19:47:38 GMT https://community.ee.co.uk/t5/Archived-Posts/Accounts/m-p/1077088#M286755 Grand-daughter4 2021-09-12T19:47:38Z https://community.ee.co.uk/t5/Archived-Posts/Accounts/m-p/1077097#M286756 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2122386">@Grand-daughter4</a>&nbsp; you can use&nbsp;<A href="https://myaccount.ee.co.uk/app/fast-payment-payg" target="_self">THIS</A>&nbsp;to top the device. &nbsp;&nbsp;<BR /><BR /></P> <P>&nbsp;As for the account you might want to call customer services to sort out the account issue.&nbsp;</P> Sun, 12 Sep 2021 20:45:38 GMT https://community.ee.co.uk/t5/Archived-Posts/Accounts/m-p/1077097#M286756 Chris_B 2021-09-12T20:45:38Z