topic Re: Re: Can't view my bills online in Archived Posts

Re: Can't view my bills online

Fabal2 — Wed, 01 Aug 2018 09:29:42 GMT

How is this meant to help, when it wont let you change anything, this is my own account only 1 phone i am the bill payer who cant even view their own bill

Re: Re: Can't view my bills online

Leanne_T — Wed, 01 Aug 2018 11:38:40 GMT

Good Afternoon @Fabal2

Thanks for coming to the community.

Are you able to log into your My EE account?

If so, what happens when you try and view your bill?

Leanne.

Re: Re: Can't view my bills online

GSXRAng — Wed, 11 Aug 2021 04:13:24 GMT

I’m having the same issue. It’s my account, my phone, I’m the bill payer yet it won’t allow me to view my bills.

When I log in and go to view my bill it says I’m not the account holder.

Re: Re: Can't view my bills online

Christopher_B — Wed, 11 Aug 2021 06:57:14 GMT

Hi @GSXRAng

I hope you're well and having a brilliant day, other than this issue of course.

When you sign into your account, if you go to your account settings are you able to change the 'I'm the a/c holder' setting to say you are?

Thanks

Chris

Re: Re: Can't view my bills online

GSXRAng — Fri, 13 Aug 2021 19:07:59 GMT

Hi, no it asks me to add a number, then asks bank account details of the account it comes out of, when I put these in it says it’s incorrect.. but it’s right🤷‍♀️

Re: Re: Can't view my bills online

Christopher_B — Sat, 14 Aug 2021 08:25:04 GMT

@GSXRAng

Are you entering the account details are card details?

I only ask because a lot of people mix them up when doing this kind of security check.

Thanks

Chris

Re: Re: Can't view my bills online

Page101 — Sun, 12 Sep 2021 15:01:27 GMT

Go to view bill, try and view and nothing happens?