topic Re: My upgrade in Archived Posts

My upgrade

Adam128 — Fri, 10 Sep 2021 11:30:34 GMT

Hi so I tried go upgrade my phone and it didn’t go though right, so I went onto the live chat i though I sorted it and got my phone re upgraded, however I can’t see it find any sort off email to confirm my order or my phone now been delivered and also I play an upfront cost

Re: My upgrade

Chris_B — Fri, 10 Sep 2021 11:32:04 GMT

@Adam128 try looking in your spam folder,

Re: My upgrade

Adam128 — Fri, 10 Sep 2021 11:34:20 GMT

I have been looking this was 2 days ago and I haven’t heard anything about my new upgrade

Re: My upgrade

Katie_B — Fri, 10 Sep 2021 13:10:42 GMT

Hello @Adam128.

Thanks for upgrading with us, I am sorry your first order was not right.

If you have nothing in your Spam/Junk folder I would recommend either using our chat service or ringing customer care to ensure your upgrade is being processed and to check the email we have for you is correct.

Katie 🙂

Re: My upgrade

Adam128 — Fri, 10 Sep 2021 19:44:20 GMT

How to get onto the chat services can’t seem to find it

Re: My upgrade

Christopher_B — Sat, 11 Sep 2021 07:36:17 GMT

Hi @Adam128

As you've already placed the order, the best thing to do is to call our customer care team so they can check the order.

Thanks

Chris