topic Re: Re: My EE - let us know what needs to be fixed in Archived Posts

Re: My EE - let us know what needs to be fixed

simonfawcett199 — Mon, 30 Aug 2021 21:55:09 GMT

When trying to view 'Add Ons' on the EE app on andriod, it just comes up with the below message everytime. Been the same ever since i downloaded the app.

Re: Re: My EE - let us know what needs to be fixed

CplFlyboy — Mon, 23 Aug 2021 14:18:57 GMT

Everytime I try to go into my add ons I get this.

This has been happening ever since I rejoined ee

Re: Re: My EE - let us know what needs to be fixed

Leanne_T — Wed, 08 Sep 2021 07:15:04 GMT

Hi there @simonfawcett199 @CplFlyboy

Thanks for coming to the community.

Does the same happen if you log into your My EE account online?

Have you tried deleting the app and reinstalling?

Leanne.

Re: Re: My EE - let us know what needs to be fixed

CplFlyboy — Wed, 08 Sep 2021 07:25:13 GMT

Hi @Leanne_T ,

I can confirm for me that it works online. I have taken the steps of deleting the app and reinstalling. I have also logged out and back in as well as clearing the app cache and data.

Thanks for helping 🙂

Re: Re: My EE - let us know what needs to be fixed

Leanne_T — Wed, 08 Sep 2021 12:01:27 GMT

Thanks @CplFlyboy

If you give us a call on 150, our Mobile Care team will help you get this looked into further and raise a support ticket for your My EE app if needed.

Leanne 🙂

Re: Re: My EE - let us know what needs to be fixed

simonfawcett199 — Thu, 09 Sep 2021 06:06:15 GMT

Hi, yes it works online and i have deleted and reinstalled the app but it still does the same

Thanks