topic Additional sim only line in Archived Posts

Additional sim only line

AngryerAndrea — Mon, 06 Sep 2021 15:46:06 GMT

I just want to get another line on my account. A sim only plan for my child to use. Is there a simple link I can follow as it keeps taking me to upgrade my original phone. Going slightly insane 🤪

Re: Additional sim only line

Leanne_T — Mon, 06 Sep 2021 16:50:12 GMT

Hi there @AngryerAndrea

Thanks for coming to the community.

If you log into your My EE account and select an additional SIM Only contract does this work for you?

If you only see upgrade options, please give us a call on 150, and the team will check eligibility for you 🙂

Thanks.

Leanne.

Re: Additional sim only line

AngryerAndrea — Tue, 07 Sep 2021 15:40:20 GMT

I only see upgrade options. Very annoying. I’ll use another provider.

Re: Additional sim only line

mikeliuk — Tue, 07 Sep 2021 17:37:15 GMT

Hi @AngryerAndrea ,

I can understand your frustration here. If you open an online chat during office hours, you may be able to negotiate an additional discount on top of the 10% for existing customers.

If you currently have quite a lot of data on a pay monthly plan, one advantage is being able to gift data and control both accounts from one interface.

One thing to be careful of is whether the additional line will have 4G data or 5G data as there are still 4G plans around but many default to 5G. Good luck!

Re: Additional sim only line

Leanne_T — Wed, 08 Sep 2021 07:11:38 GMT

Hi @AngryerAndrea

Thanks for coming back to me.

If you get in touch with our Mobile Care team they will be happy to go through your options with you.

Thanks.

Leanne.