topic Re: When logged in phone pages in upgrade section dont load correctly in Archived Posts

When logged in phone pages in upgrade section dont load correctly

das1234151 — Sun, 05 Sep 2021 15:53:41 GMT

Whenever I go to click on a phone from the upgrade page it reads 'sorry! there was a problem while trying to display the page' It works when not logged in though. have tried clearing cookies multiple times and used different devices/browsers

Re: When logged in phone pages in upgrade section dont load correctly

Northerner — Sun, 05 Sep 2021 18:12:24 GMT

Hi @das1234151

Does this happen in both the EE app and via your browser?

Thanks

Re: When logged in phone pages in upgrade section dont load correctly

das1234151 — Mon, 06 Sep 2021 21:33:55 GMT

No, the app just redirects to the website again and displays the error message.

Re: When logged in phone pages in upgrade section dont load correctly

Christopher_B — Tue, 07 Sep 2021 07:30:55 GMT

Hi @das1234151

I hope you're well and having a nice day, are you up to much?

If you log into your account using a computer is it different?

Thanks

Chris

Re: When logged in phone pages in upgrade section dont load correctly

das1234151 — Tue, 07 Sep 2021 15:14:47 GMT

i used a computer before and it didnt work, but I just tried now and everything is fine, not sure what changed. Thanks for the suggestions though

Re: When logged in phone pages in upgrade section dont load correctly

Katie_B — Tue, 07 Sep 2021 17:19:39 GMT

Thanks for letting us know @das1234151.

Katie 🙂