topic Re: Error in EE app in Archived Posts https://community.ee.co.uk/t5/Archived-Posts/Error-in-EE-app/m-p/1075593#M286637 <P>Morning <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2003046">@Darksythe1</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.</P> <P>&nbsp;</P> <P>This&nbsp;will update for you in due course if you continue to log into the My EE&nbsp;app on the EE network.</P> <P>&nbsp;</P> <P>Our Mobile Care team have details of which phone you are using, and this won't affect any details within your app or your plan allowance.&nbsp;</P> <P>&nbsp;</P> <P>Leanne.</P> Tue, 07 Sep 2021 07:15:51 GMT Leanne_T 2021-09-07T07:15:51Z Error in EE app https://community.ee.co.uk/t5/Archived-Posts/Error-in-EE-app/m-p/1075500#M286634 <P>Why does the app still show my old mobile device when i log in, i upgraded to the S21 ultra about a month ago but it still says Note 10 at the top of the app. Can this get updated please.&nbsp;</P> Mon, 06 Sep 2021 17:30:05 GMT https://community.ee.co.uk/t5/Archived-Posts/Error-in-EE-app/m-p/1075500#M286634 Darksythe1 2021-09-06T17:30:05Z Re: Error in EE app https://community.ee.co.uk/t5/Archived-Posts/Error-in-EE-app/m-p/1075529#M286635 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2003046">@Darksythe1</a>&nbsp; This is updated via you using the device and the my EE app on a cellular connection. &nbsp;</P> Mon, 06 Sep 2021 20:41:04 GMT https://community.ee.co.uk/t5/Archived-Posts/Error-in-EE-app/m-p/1075529#M286635 Chris_B 2021-09-06T20:41:04Z Re: Error in EE app https://community.ee.co.uk/t5/Archived-Posts/Error-in-EE-app/m-p/1075547#M286636 <P>Usually take about 2-3 days of using My EE on your data connection for it to update</P> Mon, 06 Sep 2021 21:33:09 GMT https://community.ee.co.uk/t5/Archived-Posts/Error-in-EE-app/m-p/1075547#M286636 Kirigaya_Kazuto 2021-09-06T21:33:09Z Re: Error in EE app https://community.ee.co.uk/t5/Archived-Posts/Error-in-EE-app/m-p/1075593#M286637 <P>Morning <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2003046">@Darksythe1</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.</P> <P>&nbsp;</P> <P>This&nbsp;will update for you in due course if you continue to log into the My EE&nbsp;app on the EE network.</P> <P>&nbsp;</P> <P>Our Mobile Care team have details of which phone you are using, and this won't affect any details within your app or your plan allowance.&nbsp;</P> <P>&nbsp;</P> <P>Leanne.</P> Tue, 07 Sep 2021 07:15:51 GMT https://community.ee.co.uk/t5/Archived-Posts/Error-in-EE-app/m-p/1075593#M286637 Leanne_T 2021-09-07T07:15:51Z