topic Re: Re: My EE - let us know what needs to be fixed in Archived Posts

Re: My EE - let us know what needs to be fixed

Jaistrup1 — Mon, 06 Sep 2021 18:48:51 GMT

Hiya my app hasn’t updated to show that I have a new iPhone 12 Pro Max contract, it’s still displaying my last iPhone 11. I have rebooted my phone a couple of times and rebooted the app from scratch and it’s still saying iPhone 11 at the top. Please can you update the app to show the correct phone and contract?

many thanks

John Aistrup

Re: Re: My EE - let us know what needs to be fixed

Northerner — Mon, 06 Sep 2021 20:02:31 GMT

Hi @Jaistrup1

It will update automatically over about a week when you use the device.

Thanks

Re: Re: My EE - let us know what needs to be fixed

Jaistrup1 — Mon, 06 Sep 2021 20:21:59 GMT

Thanks for the reply but I got my new phone back in mid-July, surely it should be updated by now?

Re: Re: My EE - let us know what needs to be fixed

Harpic — Tue, 07 Sep 2021 04:57:37 GMT

Still waiting for the App to update 4 months after changing phone!