topic Wrong phone in Archived Posts

Wrong phone

Tracey-Ann — Mon, 06 Sep 2021 13:20:21 GMT

I upgraded my phone and plan 3 weeks ago. But on the app and website although my plan has updated its still showing my old phone and offering me an upgrade!

Re: Wrong phone

XRaySpeX — Mon, 06 Sep 2021 13:26:24 GMT

The device shown is only cosmetic & does not affect your use of your device. It will change eventually after you connect using your MyEE app from the device.

Re: Wrong phone

Tracey-Ann — Mon, 06 Sep 2021 14:05:20 GMT

I have been connecting from my new device for 3 weeks and it hasn't updated. Also, why is it still saying I am eligible for an upgrade when I upgraded 3 weeks ago too?Sent from my Galaxy

Re: Wrong phone

XRaySpeX — Mon, 06 Sep 2021 14:58:07 GMT

Separate issues!

Re: Wrong phone

Tracey-Ann — Mon, 06 Sep 2021 15:34:20 GMT

Ok, care to assist?Sent from my Galaxy

Re: Wrong phone

Leanne_T — Mon, 06 Sep 2021 16:04:41 GMT

Hi @tracey_Ann

Thanks for coming to the community.

Do you have an upgrade anytime plan?

If so, this would show as you can Upgrade Anytime from day 15 of a new plan. If you are within contract there would be an upgrade fee.

Leanne.