https://community.ee.co.uk/t5/Archived-Posts/Re-Upgrade/m-p/1075382#M286616 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/913384">@charlzzzclark</a></P> <P>&nbsp;</P> <P>I'm sorry to hear that you've lost your voice, I hope it's not painful!</P> <P>&nbsp;</P> <P>You will only be given the option to chat online if we have agents available, once that happens you should be given the option to chat.&nbsp;</P> <P>&nbsp;</P> <P>Thanks&nbsp;</P> <P>&nbsp;</P> <P>Chris</P> Mon, 06 Sep 2021 10:18:03 GMT Christopher_B 2021-09-06T10:18:03Z https://community.ee.co.uk/t5/Archived-Posts/Re-Upgrade/m-p/1075379#M286615 <P>This is also happening to me too, I can’t use live chat either… is there something going on behind the scenes?&nbsp;<BR />I would call, but I have completely lost my voice!!&nbsp;</P> Mon, 06 Sep 2021 10:14:53 GMT https://community.ee.co.uk/t5/Archived-Posts/Re-Upgrade/m-p/1075379#M286615 charlzzzclark 2021-09-06T10:14:53Z https://community.ee.co.uk/t5/Archived-Posts/Re-Upgrade/m-p/1075382#M286616 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/913384">@charlzzzclark</a></P> <P>&nbsp;</P> <P>I'm sorry to hear that you've lost your voice, I hope it's not painful!</P> <P>&nbsp;</P> <P>You will only be given the option to chat online if we have agents available, once that happens you should be given the option to chat.&nbsp;</P> <P>&nbsp;</P> <P>Thanks&nbsp;</P> <P>&nbsp;</P> <P>Chris</P> Mon, 06 Sep 2021 10:18:03 GMT https://community.ee.co.uk/t5/Archived-Posts/Re-Upgrade/m-p/1075382#M286616 Christopher_B 2021-09-06T10:18:03Z