topic Re: Upgraded phone not showimg on my account in Archived Posts

Upgraded phone not showimg on my account

pnaylor247 — Fri, 03 Sep 2021 19:04:35 GMT

My account still showing my old phone. Upgraded 7 days ago. What do need to ensure my new fold 3 phone shows on EE app?

Re: Upgraded phone not showimg on my account

XRaySpeX — Fri, 03 Sep 2021 19:10:46 GMT

@pnaylor247 : The device shown is only cosmetic & does not affect your use of your device. It will change eventually after you connect using your MyEE app from the device.

Re: Upgraded phone not showimg on my account

Northerner — Fri, 03 Sep 2021 20:36:53 GMT

Hi @pnaylor247

EE might not have uploaded an image yet. As @XRaySpeX said it will update automatically when you use the device. It has no impact on your service.

Thanks