topic Re: Can’t view shop while logged in in Archived Posts

Can’t view shop while logged in

Surieserin — Wed, 01 Sep 2021 17:54:57 GMT

I’m looking to get an additional line for a tablet but every time I try to go on to the tablet section of the shop menu while I’m logged in I get redirected to the upgrade page! Please help!

Re: Can’t view shop while logged in

Christopher_B — Thu, 02 Sep 2021 07:26:35 GMT

Hi @Surieserin

I hope you're well and having a nice day, other than this issue of course.

If you clear the cache and cookies on your browser and try again, does it do the same thing?

Thanks

Chris

Re: Can’t view shop while logged in

Surieserin — Thu, 02 Sep 2021 10:26:37 GMT

Hi, yes it still does the same thing. I've also tried it on different browsers and it still happens.

Re: Can’t view shop while logged in

Christopher_B — Thu, 02 Sep 2021 10:31:54 GMT

Thanks @Surieserin

It may be that your account isn't eligible for an additional line at the moment, so the system is kicking you out of that path.

The best thing to do is have a chat with our customer care team, they'll be able to look into your eligibility and process things for you.

Thanks

Chris

Re: Can’t view shop while logged in

Surieserin — Thu, 02 Sep 2021 13:47:14 GMT

Okay I'll try that, thank you for your help.