topic Re: Cellular usage data in Archived Posts

Cellular usage data

PaperMate — Wed, 01 Sep 2021 08:22:50 GMT

On the "Recommendations" page it gives me an "average" of my calls, texts and data usage over an unspecified amount of time. Where can I get the raw data of this, preferably with dates and times included also?

I want to analyse my usage myself, so a text-based format, preferably CSV, would be ideal.

I know this data is indeed accessible, as my two previous interactions with EE representatives have accessed it. I want a copy going back as far as is possible.

Re: Cellular usage data

Leanne_T — Wed, 01 Sep 2021 11:18:58 GMT

Hi @PaperMate

Thanks for coming to the community.

Do you have itemised billing set up?

Thanks.

Leanne.

Re: Cellular usage data

PaperMate — Wed, 01 Sep 2021 12:13:57 GMT

I have absolutely no idea.

Re: Cellular usage data

Leanne_T — Wed, 01 Sep 2021 12:22:48 GMT

Hi @PaperMate

Thanks for coming back to me.

Sorry, if you don't have itemised billing it isn't possible to provide you with your usage history.

If you currently pay for itemised billing you can view this information on your bills within your My EE account.

Leanne.