topic Re: Register a phone number on account set up in Archived Posts

Register a phone number on account set up

Matwells — Tue, 31 Aug 2021 22:30:08 GMT

Can anyone help?

I need to pay for a sim only package.

I keeps asking my for my device phone number, but I'm still on three network until I get me EE sim.

I enter mob number and it obviously won't recognise it. Without a number ot won't let me complete the order 😔

Tia

Northerner — Wed, 01 Sep 2021 05:54:40 GMT

It would only ask for your number if you are upgrading, not as a new customer. Have you chosen the correct options?

Thanks

Leanne_T — Wed, 01 Sep 2021 07:29:58 GMT

Thanks for posting on the community.

At which point on the EE Shop, do you get asked for the number?

Speak soon 🙂

Leanne.