topic Re: Error Message Trying to Add Number in Archived Posts

Error Message Trying to Add Number

ConorJDavies1 — Sun, 29 Aug 2021 09:30:34 GMT

Hello, I just ordered a new EE 5G sim card, I am currently with GiffGaff but I will be moving over to EE once the sim card arrives. Whenever I log into EE it tells me that I must add my phone number before I can access my EE account, whenever I enter my phone number it says the following...

"Sorry, you can only associate a number for an EE Consumer or Small Business plan.
If you're having trouble, call 150 from your EE phone."

Is this because my current number has not been moved over to EE yet? I used the PAC code to bring my GiffGaff number over to EE so I assume this is this issue, right?

Re: Error Message Trying to Add Number

Christopher_G — Sun, 29 Aug 2021 11:47:43 GMT

Welcome to EE and our community, @ConorJDavies1.

Yes, it's probably because your number hasn't transferred over yet.

Once your SIM arrives, fill in our online PAC form and your number should transfer the next working day.

Chris

Re: Error Message Trying to Add Number

ConorJDavies1 — Sun, 29 Aug 2021 11:50:32 GMT

I believe that I have already done the PAC form thing, when I ordered the sim it gave me the option to enter in my PAC code, I am guessing it just takes a few days to take effect, hopefully...

Thanks responding though!

Re: Error Message Trying to Add Number

Christopher_G — Sun, 29 Aug 2021 11:51:56 GMT

Is your old SIM still working, @ConorJDavies1?

When that turns off, you'll know the transfer is going through.

Chris

Re: Error Message Trying to Add Number

ConorJDavies1 — Sun, 29 Aug 2021 11:54:00 GMT

Well, I stopped paying for Giffgaff so I can't check by calling anyone, but I still do have a signal with my Giffgaff sim if that counts.

Re: Error Message Trying to Add Number

Christopher_G — Sun, 29 Aug 2021 12:03:32 GMT

Yeah that means it's still active, @ConorJDavies.

The number ports don't go through over the weekend or bank holidays, so the earliest it will port over is on Tuesday.

Chris