topic Re: Live Chat unavailable again? in Archived Posts

Live Chat unavailable again?

Slom — Sat, 28 Aug 2021 09:35:24 GMT

Trying to resolve an issue with my account,
I can log into a couple of pages, and when clicking register I hit my account details

But when trying to actually order a new sim, i just hit a "Login Error" page.
Partners account is fine and I've seen previous posts here saying the same thing was resolved by contacting the live chat team who "reset" your account.

Except, every time I look, there's no button for live chat?

Re: Live Chat unavailable again?

BrendonH — Sat, 28 Aug 2021 09:42:37 GMT

Should be able to find it here

https://ee.co.uk/contact-ee/account-billing/mobile

Re: Live Chat unavailable again?

Slom — Sat, 28 Aug 2021 09:44:17 GMT

I should, but there's no option, tried across several browsers

Re: Live Chat unavailable again?

BrendonH — Sat, 28 Aug 2021 09:45:05 GMT

Try clearing your cookies as it's showing up for me.

Re: Live Chat unavailable again?

Slom — Sat, 28 Aug 2021 09:54:47 GMT

Thanks for the suggestion

In the end it was adblocker, hilarious.

Re: Live Chat unavailable again?

BrendonH — Sat, 28 Aug 2021 09:57:58 GMT

Glad you got it sorted. 👍