topic Re: Unable to upgrade online - unable to find page in Archived Posts

Unable to upgrade online - unable to find page

oatesmaloney — Mon, 31 May 2021 19:04:54 GMT

Eligible for upgrade but cannot access my store online, page displayed says "Unable to find this page" and links to areas of the site which also do not work.

Upgrade date was Jan 2021.

Re: Unable to upgrade online - unable to find page

Chris_B — Mon, 31 May 2021 19:20:21 GMT

@oatesmaloney try clearing your browser history and cookies and then try again.

Re: Unable to upgrade online - unable to find page

oatesmaloney — Mon, 31 May 2021 20:59:34 GMT

This has got me one page further but still receive the same error finding page when I select any phone?

Re: Unable to upgrade online - unable to find page

Christopher_B — Tue, 01 Jun 2021 07:07:45 GMT

Hi @oatesmaloney

Thanks for coming to the community about this.

I love it when my upgrade rocks around, so totally get how important it is to get this sorted.

Thanks for trying what @Chris_B suggested, clearing those does usually help with things like this. As you're still having trouble could you try using a different browser and let me know if that helps?

Thanks

Chris

Re: Unable to upgrade online - unable to find page

oatesmaloney — Mon, 07 Jun 2021 21:09:50 GMT

Hi - I have tried on multiple browsers now from my phone and still getting the "unable to find page" error. I seem to get further along on each one and then hit an error page before I can complete.

I have been trying to upgrade now for around a month, surely there is a fix for your website for this rather than customers having to keep deleting browsing history; and in my case, still getting nowhere. I have seen this issue raised numerous times online.

Re: Unable to upgrade online - unable to find page

James_B — Tue, 08 Jun 2021 07:00:56 GMT

Hi @oatesmaloney,

Please get in touch with Customer Care so we can help with this. The team will be able to process your upgrade and raise a ticket for the issue with your online account.

Thanks

James

Re: Unable to upgrade online - unable to find page

Mckee88 — Wed, 25 Aug 2021 18:05:27 GMT

Really frustrating for me too. Tried 3 different browsers with the same issue. I was only wanting to upgrade but may look elsewhere now. It shouldn't be hard to get a website that works.

Re: Unable to upgrade online - unable to find page

Christopher_B — Thu, 26 Aug 2021 06:57:42 GMT

Hi @Mckee88

I hope you're well and having a nice day, other than this issue of course.

I use the internet for everything, so totally get how important it is that everything works as it should.

Have you tried clearing your browser cache and cookies?

Thanks

Chris