topic Re: Stuck in a loop trying to upgrade my phone contract in Archived Posts

Stuck in a loop trying to upgrade my phone contract

mark246 — Mon, 23 Aug 2021 23:38:56 GMT

I'm attempting to look at my upgrade options for my phone contract but when I get stuck in a loop.

It starts on the my EE dashboard, I select upgrades, it takes me to my devices, I press "upgrade now" then it takes me to https://shop.ee.co.uk/auth/identify and then I go back to my dashboard and the loop continues. I would like to see my upgrade options, is there a solution to this?

Re: Stuck in a loop trying to upgrade my phone contract

Christopher_G — Tue, 24 Aug 2021 07:52:14 GMT

Hi @mark246

Welcome to the community.

Are you able to try this on a different device or browser please? Does the same thing happen?

Chris

Re: Stuck in a loop trying to upgrade my phone contract

mark246 — Tue, 24 Aug 2021 23:53:39 GMT

Yes, I've tried it on a pc and on my phone on different browsers, same issue occurs

Re: Stuck in a loop trying to upgrade my phone contract

Christopher_G — Wed, 25 Aug 2021 07:44:15 GMT

I'm sorry to hear that, @mark246

I'd recommend speaking to our Mobile Care team so they can look into it for you. They should be able to run through some upgrade options too.

Chris

Re: Stuck in a loop trying to upgrade my phone contract

mark246 — Wed, 25 Aug 2021 23:33:57 GMT

okay, thank you!