topic Re: I cant log into my account (tried common solutions) in Archived Posts

Re: I cant log into my account (tried common solutions)

smogthemog — Wed, 25 Aug 2021 16:30:25 GMT

I too are having now the EXACT same problem as detailed above!! It is truly infuriating because I keep getting letters EVERY month saying my bill hasn't been paid - IT HASN'T BEEN PAID BECAUSE YOUR WEBSITE ISN'T WORKING EE and I simply cannot pay it!!!

My mobile EE app does exactly the same!

I have to ring and pay over the dam phone every time after trying to sort this out COUNTLESS times now and each time the operator on the end says it has all been sorted now and wont happen again but come the end of the month I try and log on and it's back to not working.

PLEASE sort this problem out for me once and for all EE PLEASE!!!!!!!!!

Re: Re: I cant log into my account (tried common solutions)

Leanne_T — Wed, 25 Aug 2021 17:35:46 GMT

Hi @smogthemog

Thanks for coming to the community.

Does this happen every time you try and log into your My EE account or certain times?

Thanks.

Leanne.

Re: Re: I cant log into my account (tried common solutions)

smogthemog — Wed, 25 Aug 2021 17:55:45 GMT

Hi Leanne.
I log into my EE account as normal but as soon as I go into my Mobile
section it comes back with an Error, error as mentioned in the original
post of the thread, and it logs me out of MyEE. It does this every time.
If I go into my Broadband account, which I don't actually have anymore!!!!
Everything is fine, I can look at my old bills and everything.
The problem is in the Mobile section of my account and because of this I am
unable to pay my bill.

Re: Re: I cant log into my account (tried common solutions)

Leanne_T — Wed, 25 Aug 2021 17:59:20 GMT

Thanks for the extra details @smogthemog

I would suggest giving our Mobile Care team another call on 150, they will run through some extra troubleshooting with you and if needed they can raise a support ticket for your My EE account.

Let me know how you get on.

Leanne.

Re: Re: I cant log into my account (tried common solutions)

XRaySpeX — Wed, 25 Aug 2021 20:33:17 GMT

@smogthemog : Try using Fast Payment to pay by UK bank card.