topic Re: more than one number in Archived Posts

more than one number

branny — Thu, 19 Aug 2021 07:19:02 GMT

apoligies if this is in the wrong place but i am new here. i have topped up an EE mobile on an automatically renewing pack online for some time. I now have an additional mobile with a different EE sim, i added the number on to my account thinking i would be able to to up both numbers on the EE website but the second number doesnt show up anywhere. I am currently using a voucher code which is ok but i would prefer to have an automatically renewing monthly pack on both online. Any help please

Re: more than one number

Christopher_B — Thu, 19 Aug 2021 09:42:36 GMT

Hi @branny

I hope you're well and having a nice day, other than this issue of course.

Since taking the second line have you added the number to your My EE account.

Thanks

Chris

Re: more than one number

branny — Thu, 19 Aug 2021 10:49:18 GMT

Yes i have and if i try to add it again it say you have already added this number. I thought i would be able to toggle between the two numbers to top up Thanks for replying.

Re: more than one number

Christopher_B — Thu, 19 Aug 2021 10:54:30 GMT

@branny When you're on the My EE app.

If you select the menu, does it display a mobile number at the top?

Thanks

Chris

Re: more than one number

branny — Thu, 19 Aug 2021 11:08:05 GMT

Found there are two account numbers now and i can switch between the two numbers. Sorted Thanks Chris

Re: more than one number

Christopher_B — Thu, 19 Aug 2021 11:36:24 GMT

No problem at all @branny

If you need anything else then please just let me know.

Thanks

Chris