topic Re: Why doesn't My EE recognise my number in Archived Posts

Why doesn't My EE recognise my number

DebbieB22 — Mon, 31 Dec 2018 10:56:29 GMT

I have had the same number for 10+ years , I can't get in to my account because it doesn't recognise my number , I want to change my plan or maybe upgrade . I can't pay my bill online so I have been late with payments (it's not direct debit)

As awful as it sounds i don't really want to speak to anyone as last time I did I couldn't understand a word he was saying

Re: Why doesn't My EE recognise my number

Chris_B — Mon, 31 Dec 2018 11:03:48 GMT

@DebbieB22 Your going to have to call customer services about this. If you’ve been late with payments then the maybe your account has been suspended so you will have to call to rectify this.

Re: Why doesn't My EE recognise my number

Profile closed — Mon, 31 Dec 2018 11:49:05 GMT

@DebbieB22 all calls are now answered in the UK & Ireland.

Re: Why doesn't My EE recognise my number

DebbieB22 — Mon, 31 Dec 2018 11:54:14 GMT

Thanks , will give it a go

Re: Why doesn't My EE recognise my number

XRaySpeX — Mon, 31 Dec 2018 13:35:54 GMT

Is it the login to your a/c that doesn't recognise your no? The login to MyEE uses email addys not nos.

Are you with Orange or T-Mobile?

Re: Why doesn't My EE recognise my number

DebbieB22 — Mon, 31 Dec 2018 14:55:43 GMT

I put my email and password in and it says Hello .... (My name) and asks for my number which isn't recognised . I have always been able to get in no problem . I can't get a balance when I ring 150 and sometimes can't pay my bill until it's overdue !

Re: Why doesn't My EE recognise my number

XRaySpeX — Mon, 31 Dec 2018 14:59:37 GMT

Are you with Orange or T-Mobile? Text NUMBER to 150 if you don't know.

Re: Why doesn't My EE recognise my number

DebbieB22 — Mon, 31 Dec 2018 15:12:15 GMT

I'm with EE/orange I know my number and have double checked it by doing that already still no luck

Re: Why doesn't My EE recognise my number

XRaySpeX — Mon, 31 Dec 2018 15:19:12 GMT

So you're with Orange? NUMBER not only tells you your no. but also your network.

You can't have Orange nos. on MyEE. Hence why it's saying it's unrecognised. Orange online access was removed last Dec. The only way to manage your Orange a/c now is by text or phone. Have a read of Orange Your Account closure - explained .

Re: Why doesn't My EE recognise my number

Profile closed — Mon, 31 Dec 2018 17:40:55 GMT

Hi @DebbieB22 EE are in the process of moving all remaining Orange PAY Monthly customers to EE so when that happens you will gain access to MyEE.

See here for more information

https://community.ee.co.uk/t5/Orange/Orange-pay-monthly-is-moving-to-EE/td-p/732306

Happy New Year!

David.