topic Re: No mobile data after porting number from bt samsung s21+ in Archived Posts

No mobile data after porting number from bt samsung s21+

Whitmiester — Thu, 01 Apr 2021 15:51:31 GMT

Hi can anyone help just switched from bt and ported my number over but can't get mobile data .

I have tried resetting network settings even did factory reset on 2 day old phone to no avail

Re: No mobile data after porting number from bt samsung s21+

Chris_B — Thu, 01 Apr 2021 17:12:36 GMT

@Whitmiester You need to change the APN settings on the device. Please read THIS

Re: No mobile data after porting number from bt samsung s21+

Whitmiester — Fri, 02 Apr 2021 05:34:56 GMT

Followed instructions in the link but still no mobile data

Re: No mobile data after porting number from bt samsung s21+

Christopher_G — Fri, 02 Apr 2021 08:51:09 GMT

Hi @Whitmiester

Welcome to the community.

If you go to Settings > General > About, does it pop up with a carrier update?

Chris

Re: No mobile data after porting number from bt samsung s21+

Whitmiester — Fri, 02 Apr 2021 16:25:11 GMT

Re: No mobile data after porting number from bt samsung s21+

Whitmiester — Fri, 02 Apr 2021 16:28:16 GMT

Been on to ee today they reckon it's a problem they've had since 31st march an d that they are working on it

Re: No mobile data after porting number from bt samsung s21+

James_B — Sat, 03 Apr 2021 07:29:26 GMT

Thanks for the update @Whitmiester

Is it an issue with the network in your area?

James

Re: No mobile data after porting number from bt samsung s21+

Whitmiester — Sat, 03 Apr 2021 10:15:24 GMT

No apparently it's the whole network

Re: No mobile data after porting number from bt samsung s21+

James_B — Sat, 03 Apr 2021 10:20:31 GMT

Hi @Whitmiester,

I'm not aware of any network wide data issues. Did they say it was related to your number port?

James

Re: No mobile data after porting number from bt samsung s21+

Whitmiester — Sat, 03 Apr 2021 15:25:55 GMT

No they said it was with new contracts since March 31st

Re: No mobile data after porting number from bt samsung s21+

louwatt — Wed, 05 Jan 2022 13:39:25 GMT

Hi, I have this exact problem. My phone is a Samsung s8 tho. The issue is now sitting with the complex team and apparently yhe port did not go through properly and it can be fixed.

Re: No mobile data after porting number from bt samsung s21+

James_B — Wed, 05 Jan 2022 14:08:38 GMT

Hi @louwatt,

Welcome to the EE Community. 🙂

I'm sorry to hear there has been an issue with your number transfer. Our porting team will be working with your previous network to resolve this as quickly as possible.

James