topic Re: Incorrect QR Code in Archived Posts

Incorrect QR Code

kingamajick — Wed, 30 Jun 2021 12:57:05 GMT

I'm trying to change my physical Sim to a eSimm however when I try to download the eSim using the QR code I get the error "Incorrect QR code", what would be the likely cause for this error?

Re: Incorrect QR Code

Chris_B — Wed, 30 Jun 2021 12:59:45 GMT

@kingamajick Just to check you are a contract customer?

Re: Incorrect QR Code

kingamajick — Wed, 30 Jun 2021 13:59:20 GMT

Yep I am

Re: Incorrect QR Code

jajajajaja12312 — Mon, 16 Aug 2021 13:49:39 GMT

Same issue here

No help from customer support

Re: Incorrect QR Code

Christopher_G — Mon, 16 Aug 2021 14:55:56 GMT

Hi @jajajajaja12312

What did our customer support team say?

Chris

Re: Incorrect QR Code

AdamRollings — Tue, 26 Oct 2021 16:02:23 GMT

I'm getting this too they are going to try and post me a paper copy, or they said go in store.

Re: Incorrect QR Code

Thenotgoodee — Wed, 22 Dec 2021 14:25:04 GMT

Quite frustrating. No real support from EE on this. Followed the steps as instructed but did not work.

Re: Incorrect QR Code

James_B — Wed, 22 Dec 2021 15:23:12 GMT

Hi @Thenotgoodee,

Welcome to the EE Community. 🙂

What error message are you seeing when scanning your QR code?

Have you spoken to technical support?

James

Re: Incorrect QR Code

Thenotgoodee — Wed, 22 Dec 2021 16:09:26 GMT

I managed to generate the eSim QR Code on MyEE (can still see it in my dashboard)

After 35m calling the support they finally forwarded me to a Youtube video to install the eSim.

I have a Pixel 4 XL with Android 12 (which is different from the video instructions)

But when using the SIM options in Settings to add an eSim, the camera reads the code and immediately returns an error. The QR Code is showing under the section for Apple OS.

Since I have a SIM Only pack, when generated there was no question on what OS I use.

Also, usijng the MyEE App, the option to "Donwnload to this device" takes me to the Google App Store and ignores the fact that I am already inside the MyEE App.

A mess....

Re: Incorrect QR Code

Christopher_G — Thu, 23 Dec 2021 08:07:42 GMT

OK, thanks for explaining some more, @Thenotgoodee.

I've sent you a private message to get some more information from you.

Chris

Re: Incorrect QR Code

Thenotgoodee — Thu, 23 Dec 2021 14:24:44 GMT

Hi,

I have made some progress.

On MyEE browser (laptop), I could see the eSim download option in notifications, but not in the MyEE APP.

Adding the QR code manually never worked.

I tried the following:

1. unistall MyEE APP from my Pixel 4XL

2. Open MyEE browser in the phone, login to MyEE Account and click Download eSIM

3. The browser sent me to Google Play to download the APP

4. Installed, logged in and followed the installation steps.

5. At this point, the newly installed APP showed the same notifications as the laptop browser version, including the eSim download option.

6. Clicked the download option and followed the instructions. Pixel has now installed the eSim and asked which one to be used for Data (without clear guidance I chose the Sim1 which I think is the physical one)

7. In MyEE APP, there is now a new notification saying "eSIM downloaded, Activate SIM" - when I click the "Activate Sim" button, there is a screen to confirm the EE phone number and that a text will be sent. Returns an error "PIN not sent - We are not able to send you a one time PIN this time. Please try again".

I can see both SIMs now in Pixel settings, but can't make the eSIM to be used (Shows in settings as E0000 while the other shows my last number 4 digits)

Any suggestions?