topic Re: I've given an incorrect number to port in Archived Posts

I've given an incorrect number to port

si_bateman — Thu, 23 Dec 2021 11:04:27 GMT

I'm moving 4 numbers to EE and during the porting, I've given the wrong EE number to port to. I've given my number rather than my son's - can I update this?

Re: I've given an incorrect number to port

Chris_B — Thu, 23 Dec 2021 12:32:58 GMT

@si_bateman You need to call customer services asap. Moving a number will close that account with that network and you’ll be required to pay off any remaining term if it’s a contract.

Re: I've given an incorrect number to port

mikeliuk — Thu, 23 Dec 2021 11:49:19 GMT

Hi @si_bateman ,

I recommend to contact EE immediately by online chat or call to advise the mistake that has been made, and explain clearly what the correct action and PAC should be instead.

From your description, you seem to have supplied a PAC for your own number instead of your son's so I would additionally recommend that you inform your own service provider of the mistake and instruct them not to port your number or cancel that contract as you may become liable for early termination charges for cancelling your contact if you are within the minimum term period.