topic Re: NOT GETTING WHAT I PAY FOR! in Archived Posts

NOT GETTING WHAT I PAY FOR!

packo — Mon, 22 Mar 2021 21:52:27 GMT

I bought the 120GB for £20 per month sim deal & have only been getting 60GB per month

Re: NOT GETTING WHAT I PAY FOR!

XRaySpeX — Mon, 22 Mar 2021 21:59:04 GMT

Look in your Extras & Add-ons for the other 60GB. If it's not there, it's just a mistake by EE. It's happened to many new data plans. You will need to speak to CS to get it corrected.

Re: NOT GETTING WHAT I PAY FOR!

EssexBoyEE — Mon, 22 Mar 2021 22:24:21 GMT

By all means check with CS but it can take a while to kick in as these deals are Double Data on current High Data Plans.

I looked into one for someone a while back (160gb) and they were only getting 80gb, a few days later it increased to 160gb.

A quick confirmation call to TS confirmed it can happen and can even take up to the next Monthly Allowance Refresh date.

Re: NOT GETTING WHAT I PAY FOR!

Leanne_T — Tue, 23 Mar 2021 08:29:34 GMT

Hi @packo

Thanks for coming to the community.

Do you have any extra data add-ons showing within your My EE?

When did you purchase the plan?

Thanks 🙂

Leanne.

Re: NOT GETTING WHAT I PAY FOR!

packo — Tue, 21 Dec 2021 13:30:53 GMT

Hi,
I've had a Sim contract since February 2020, I signed up for the 120 GB, for £20 offer, but I've always had only 60 GB of Data!
How can this be, when it clearly says in the EE App, I have 120 GB contract?

Thanks

Re: NOT GETTING WHAT I PAY FOR!

XRaySpeX — Tue, 21 Dec 2021 13:32:48 GMT

Look in your online MyEE Add-ons for the other 60GB.

Re: NOT GETTING WHAT I PAY FOR!

packo — Tue, 21 Dec 2021 15:03:13 GMT

Hi,

The only add on I've got is free London underground WiFi!

Can't find the other 60 GB anywhere?!

Thanks

[Mod edit: Image rejected due to it containing personal information.]

Re: NOT GETTING WHAT I PAY FOR!

packo — Tue, 21 Dec 2021 15:02:50 GMT

Hi,

The only add on I've got (& never used), is the free London underground WiFi add on!

[Mod edit: Image rejected due to it containing personal information.]

Re: NOT GETTING WHAT I PAY FOR!

packo — Tue, 21 Dec 2021 13:43:31 GMT

Re: NOT GETTING WHAT I PAY FOR!

packo — Tue, 21 Dec 2021 13:44:29 GMT

Sorry, I signed for my contract in February 2020.

Thanks

Re: NOT GETTING WHAT I PAY FOR!

Jon_K — Tue, 21 Dec 2021 15:10:38 GMT

Hi @packo.

I'd recommend giving our Customer Care team a call.

They will be able to access your account notes and see what has happened.

Jon