topic Re: Sim not provisioned in Archived Posts

Sim not provisioned

Shell124 — Thu, 09 Dec 2021 20:27:59 GMT

I just received a new sim, as the customer service desk thought issues I was having might have been due to a fault sim. I have inserted the new sim, but I have a message saying 'sim not provisioned' and I can't use my phone to call out, message or for Internet use. How do you fix this?

Re: Sim not provisioned

bristolian — Thu, 09 Dec 2021 20:54:41 GMT

Hi @Shell124

Welcome to the EE community

Have you activated the new SIM? Either by using the online form here or by calling EE C/S from any working phone on 0800 0798586

Re: Sim not provisioned

Shell124 — Thu, 09 Dec 2021 21:18:44 GMT

The letter I received said as it was a replacement for a faulty sim, then all I had to do was insert it into my phone. I tried calling and was on hold for over half an hour.

Re: Sim not provisioned

James_B — Fri, 10 Dec 2021 08:32:32 GMT

Hi @Shell124,

Welcome to the EE Community. 🙂

Is your SIM working this morning?

James

Re: Sim not provisioned

Shell124 — Mon, 13 Dec 2021 06:13:38 GMT

I called EE again who solved it all. Thank you all for responding.

Re: Sim not provisioned

Leanne_T — Mon, 13 Dec 2021 07:50:52 GMT

Thanks for coming back and letting us know @shell123

All the best 🙂

Leanne.