https://community.ee.co.uk/t5/Archived-Posts/Was-my-SIM-hacked/m-p/1105149#M286177 <P>Hi, I ordered the new iPhone 13 pro max and got an email telling me it has been dispatched on 03/12/21. The day before it was shipped my current phone (iPhone 11 pro max) lost service and I could no longer text, call or use data. I tried resetting network settings and switched off my phone but nothing worked.</P><P>&nbsp;</P><P>I received my new iPhone on 06/12/21. At this point I still had no service on my old phone. I set up my new one and put in my old SIM card and somehow had service again. I received a text from ‘MyEE’ with a 6 digit pin and to call them if I didn’t request this. The text was sent when I didn’t have service so didn’t see it until days later.</P><P>&nbsp;</P><P>Every time I’ve upgraded in the past, my phone service has continued working until the new one has arrived.&nbsp;Should I call EE about this and has this happened to anyone else? I’m worried that my SIM has been hacked.&nbsp;</P> Wed, 08 Dec 2021 22:44:13 GMT Peach24 2021-12-08T22:44:13Z https://community.ee.co.uk/t5/Archived-Posts/Was-my-SIM-hacked/m-p/1105149#M286177 <P>Hi, I ordered the new iPhone 13 pro max and got an email telling me it has been dispatched on 03/12/21. The day before it was shipped my current phone (iPhone 11 pro max) lost service and I could no longer text, call or use data. I tried resetting network settings and switched off my phone but nothing worked.</P><P>&nbsp;</P><P>I received my new iPhone on 06/12/21. At this point I still had no service on my old phone. I set up my new one and put in my old SIM card and somehow had service again. I received a text from ‘MyEE’ with a 6 digit pin and to call them if I didn’t request this. The text was sent when I didn’t have service so didn’t see it until days later.</P><P>&nbsp;</P><P>Every time I’ve upgraded in the past, my phone service has continued working until the new one has arrived.&nbsp;Should I call EE about this and has this happened to anyone else? I’m worried that my SIM has been hacked.&nbsp;</P> Wed, 08 Dec 2021 22:44:13 GMT https://community.ee.co.uk/t5/Archived-Posts/Was-my-SIM-hacked/m-p/1105149#M286177 Peach24 2021-12-08T22:44:13Z https://community.ee.co.uk/t5/Archived-Posts/Was-my-SIM-hacked/m-p/1105195#M286178 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2355205">@Peach24</a>&nbsp; Your sim hasn’t been hacked. &nbsp;<BR /><BR /></P> <P>have you called about the 6 digit pin ?&nbsp;</P> Thu, 09 Dec 2021 08:02:26 GMT https://community.ee.co.uk/t5/Archived-Posts/Was-my-SIM-hacked/m-p/1105195#M286178 Chris_B 2021-12-09T08:02:26Z