topic Re: Sim not working in ipad in Archived Posts

Sim not working in ipad

Moseley_R — Mon, 06 Dec 2021 19:53:37 GMT

Hi, I have had a sim card in my ipad for ages and its worked without issues. I have just bought a new ipad and put the sim card into it but its now not working. It shows that its an EE sim but when I try to get onto the internet it doesn't work.

Can anyone help?

Re: Sim not working in ipad

Chris_B — Mon, 06 Dec 2021 19:59:45 GMT

@Moseley_R Is the sim only contract or PAYG ? If on PAYG when did you last use it as they go in to hibernation after 179 day of no use.
Also have you allowed the apps to use cellular data ?

Re: Sim not working in ipad

Moseley_R — Tue, 07 Dec 2021 10:27:27 GMT

Hi, its sim only contract and it has been used regularly in my old ipad so couldn't have gone into hibernation.

Its showing that an EE sim is inserted but wont connect to the internet when the wifi is turned off.

Re: Sim not working in ipad

Leanne_T — Tue, 07 Dec 2021 10:42:15 GMT

Hi @Moseley_R

Thanks for coming to the community.

Does the SIM card connect to internet on the old iPad?

Where did you purchase the iPad?

Leanne 🙂

Re: Sim not working in ipad

Moseley_R — Tue, 07 Dec 2021 10:47:48 GMT

Hi,

It used to but I thought I'd better double check last night and it wasn't working in the old one either!

I suppose I need to get in touch with the Business Customer Service.

Row

Re: Sim not working in ipad

Moseley_R — Tue, 07 Dec 2021 10:48:14 GMT

Oh, and the ipad was bought directly from Apple.

Row

Re: Sim not working in ipad

Leanne_T — Tue, 07 Dec 2021 10:52:12 GMT

Thanks @Moseley_R

If you get in touch with the business customer care team if you have a business account with us. They will get this looked into for you.

Let me know how you get on 🙂

Leanne.