topic Sim hasn't arrived after more than one week in Archived Posts

Sim hasn't arrived after more than one week

TiddlyWinkz118 — Mon, 06 Dec 2021 13:16:20 GMT

I ordered a Sim card last Saturday, expected it to arrive Wednesday latest as it said 2-3 working days.

Haven't received anything, no communication from EE, can't track it using the order tracker and I can't call EE because I don't have a sim...

Any help would be greatly appreciated.

Re: Sim hasn't arrived after more than one week

Christopher_G — Mon, 06 Dec 2021 15:08:56 GMT

Hi @TiddlyWinkz118

Welcome to the community.

You SIM card should have arrived through the post within 4 working days. Since you haven't received it yet, I'd recommend calling our Mobile Care team to organise another one to be sent, or pop into your nearest EE store where they can replace it there and then for you.

Chris